Contact me and Terms

I am always happy to hear from anyone who is interested in the THREE O'CLOCK BEARS.


Please feel free to email me:




My telephone number is
00-44- (0) 2476416654

Write to me at
27, Knoll Drive
Coventry

Mailing List
My mailing list is a priority notification for anyone who joins to have a chance to adopt a bear or other from my website. I also have a business page on Facebook where I show works in progress. There is a link to my Facebook page on the front page of my website

First Option offers
I do offer first option on selected bears to customers who would like to adopt a specific type of bear. In that case, I will offer such a bear to customers, in no specific order or to any timescale as I don't make bears in any structured system. In which case I would expect an answer either way,  within 24 hours maximum, and payment to follow immediately. I will give notice that a bear is being made several days prior and will send photographs of work in progress by email.  
 Layaway terms would never be available on such bears and if I do not hear within 24 hours on completion, I will offer the bear for open adoption and would not offer a further bear on a first option.    

Commissions
I do not accept commissions. All bears are individually made and are sold as such. I do not think it is fair to the person who bought a bear from me as an individual piece, for me to then replicate that bear. I get many requests to replicate the bears I have previously made but I cannot create a replica and I will not try. The very nature of the art and craft of making a teddy or indeed any other piece is that they are different from each other in some way and I like to think each one is unique. I do use my patterns repeatedly as it is just not practicable to re-draw the pattern each time,  but I do feel it would be unethical to copy a piece exactly when I have previously sold it as individually made.
Prices
Prices are as stated on the website and I do not offer discounts unless specified


Please refer to these terms before ordering a bear.
All bears are sold on a first come first served basis and are all for immediate adoption unless stated.
You may pay by all major credit cards, debit cards, by Paypal , by cleared cheque (UK customers only) , postal order ( UK only) or by Bank Transfer.If you wish to pay by cheque or bank transfer please get in touch with me prior to ordering. Bears will be posted once funds are cleared. Overseas customers may pay by PayPal or by bank transfer. Your bank will charge for bank tranfers but PayPal payments are not charged for. You do NOT need a PayPal account to pay by PayPal. NB: If you wish to pay by credit card you need to phone me on
00 44 (0)2476416654
I reserve the right of refusal and also the right to cancel any purchase should I see fit.
Until full payment is received the bear remains the property of Three O’clock Bears.

In accordance with UK Distance selling regulations you are entitled to cancel within 7 days of delivery of the item. A full refund is available subject to the item being returned undamaged in original condition within 7 days. 

 Exceptions to this are custom orders and layaway payments, bears bought at fairs on on eBay auctions. Refunds will be paid within 30 days.
Payment must be in POUNDS STERLING ONLY and payment in any other currency will not be accepted. If you pay by Paypal there is no charge for paying in pounds.

General Guidance
Images of colours and finishes of fabrics are not definitive and awareness of computer monitor resolution and settings differences must be taken into account. Your computer may not show the colours in a true light. While I do my best to represent the colours correctly I cannot guarantee that the colour will be true to that depicted by your computer.
Sizes are measured from the top of the head to the front of the foot and are measured not taking the ears into account. Sizes are approximate.
Payment
Bears will remain ‘Available’ until payment is received in full. With eBay items if payment or notification of forthcoming payment is not received within 3 working days I will cancel the transaction .
Bears will be posted when payments are cleared. Please do not ask to have bears posted to addresses other than the mailing address on the Paypal account as I cannot offer insurance when items are sent to alternative addresses.  
Payment can be made by PayPal, cash on collection from my home if you wish to do so, or by bank transfer. I will email the account details. If you wish to buy a bear on my site and wish to pay other than by paypal please email me or phone me ASAP so I can hold the bear for you.

Cancellation: In accordance with UK Distance selling regulations you are entitled to cancel within 7 days of delivery of the item. A full refund is available subject to the item being returned undamaged in original condition. Exceptions to this are custom orders ,layaway payments, eBay auctions and bears bought at fairs. Refunds will be paid within 30 days.
Layaway
Please note that I am not able to offer layaway terms at present. However I reserve the right to offer layaway on selected bears as and when I choose .If layaway is available on a specific bear it will be clearly labelled as such. For occasions when layaway is available the following arrangements are in place. These terms will always  be agreed in writing prior to confirmation of the agreement and will form a contract of intent to purchase by installments.
 For bears under £250 I only offer a two payment layaway option .  Layaway, when available, is payable in two or three equal payments , half/one third of the sum immediately upon ordering and the second half one month to the day later and if three payments are required the final payment is one month after that.  Layaway items must be paid for by Paypal / bank transfer only and must be paid on the due date. If you do not pay on the due date then layaway terms will not be offered on subsequent purchases. Once layaway terms are agreed the first payment must be received within one hour or the item will be offered for sale again. In agreeing to layaway terms you are agreeing to pay the installments on the agreed dates, failure to do so will render you ineligible for future layaway terms. Only one item is allowed to be on layaway at the same time. 
Shipping
Postage within the UK is included in the cost of bears unless stated in the description.  I aim to post the bears within 48 hours of receipt of payment. All postage is by Royal Mail Special Delivery unless stated.  This means that your bear will arrive within one day of posting if you are in the UK. Overseas delivery is by Royal Mail Airsure or International Signed for. In some instances courier services might be used. Overseas shipping is charged at cost with no charge for packing. All shipping includes insurance and is therefore marked at actual cost otherwise insurance is void. I will not undervalue the parcel to avoid duty payments for overseas customers under any circumstances. Any duty incurred is the responsibility of the customer.
Contact
Tel: 0044 (0) 24 76416654
Postal address : 27 Knoll Drive Coventry, CV35BU, England

NB: We do not store credit card details nor do we share customer details with any 3rd parties
Bears sold on this website are offered in accordance with the Consumer Protection Distance Selling Regulations 2000. These Terms and conditions do not affect your statutory rights.
01/04/20011

PRIVACY POLICY

1. Introduction
 1.1 We are committed to safeguarding the privacy of our website visitors and service users.
 1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website, Facebook Page, website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. 
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
 1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5 In this policy, "we", "us" and "our" refer to Jennifer Johnson Bunn.
 2. Credit 
2.1 This document was created using a template from Docular (https://docular.net). You must retain the above credit. Use of this document without the credit is an infringement of copyright. However, you can purchase from us an equivalent document that does not include the credit.
 3. How we use your personal data 
3.1 In this Section 3 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.
 3.2 We may process data about your use of our website, Facebook Page, website visitors and service users  ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics  and Blogger.Com. This usage data may be processed for the purposes of analysing the use of the website and Facebook Page. The legal basis for this processing is our legitimate interests, namely improving our website and Facebook page. 
3.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is [our legitimate interests, namely the proper administration of our website and business
. 3.4 We may process your information included in your personal profile on our website ("profile data") . The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract. 
3.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include [specify data]. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining backups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
 3.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and Facebook page and services . The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 
3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your legitimate interest namely requesting information on goods, services and communication and our legitimate interest namely the proper administration of our website, Facebook page and other relevant services . 
3.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name,  your contact details, and information contained in communications between us and you. The source of the customer relationship data is you . The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
 3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website and Paypal ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
 3.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this 
processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 
3.11 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users. 
3.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
 3.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
 3.14 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 
3.15 Please do not supply any other person's personal data to us, unless we prompt you to do so
 4. Providing your personal data to others 
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
 4.2 We may disclose name , address , telephone number and email address  to our suppliers or subcontractors identified at http://ipostparcels.com/privacypolicy or http://www.royalmail.com/privacy-policy/  insofar as reasonably necessary for fulfilling our contract with you, namely for postal services to send the product/s to you. 
4.3 Financial transactions relating to our website and services are handled by our payment services providers, PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at http://www.paypal.com/privacy-policy/.
 4.4 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.
 4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 
5. International transfers of your personal data
 5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). 
5.2 We have offices  in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to   will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from http://ec.europa.eu/commission/priorities/justice-and-fundamentalrights/data-protection/2018-reform-eu-data-protection-rules_en. 
5.3 The hosting facilities for our website are situated in UK. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from http://ec.europa.eu/commission/priorities/justice-and-fundamentalrights/data-protection/2018-reform-eu-data-protection-rules_enurce. 
5.4 [Specify category or categories of supplier or subcontractor] [is] OR [are] situated in [specify countries]. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/commission/priorities/justice-andfundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en. 
5.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others
 6. Retaining and deleting personal data
 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
 6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 
6.3 We will retain your personal data as follows:
(a) [personal data category or categories] will be retained for a minimum period of 1 year following consent, and for a maximum period of 7 years following consent/contract.
 6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: (a) the period of retention of [personal data category] will be determined based on [specify criteria]. 
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 
7. Amendments 
7.1 We may update this policy from time to time by publishing a new version on our website. 
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 7.3 We [may] OR [will] notify you of [changes] OR [significant changes] to this policy by email or through the private messaging system on our website.
 8. Your rights 
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
 8.2 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent.
 8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. 
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
 8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. 
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest. 
8.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. 
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 
8.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.
 9. About cookies 
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 
10. Cookies used by our service providers 
10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
 10.2 We use [Blogger) to [host our website]. This service uses cookies for [monitoring purposes)]. You can view the privacy policy of this service provider at [http://blogger.com]. .
 11. Managing cookies 
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome); (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookieswebsite-preferences (Firefox); (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera); (d) https://support.microsoft.com/en-gb/help/17442/windows-internetexplorer-delete-manage-cookies (Internet Explorer); (e) https://support.apple.com/kb/PH21411 (Safari); and (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-andprivacy (Edge).

11.2 Blocking all cookies will have a negative impact upon the usability of many websites. 
11.3 If you block cookies, you will not be able to use all the features on our website
. 12. Our details 12.1 This website is owned and operated by Jennifer Johnson Bunn
12.2 Our principal place of business is at 27 Knoll Drive Coventry CV35BU
12.3 You can contact us: (a) by post, to the postal address given above; (b) by telephone, on the contact number published on our website from time to time; or (c) by email, using the email address published on our website from time to time. 
13. Data protection officer 
13.1 Our data protection officer's contact details are: jenny@threeoclockbears.com.