Contact me and Terms

I am always happy to hear from anyone who is interested in the THREE O'CLOCK BEARS.

Please feel free to email me:



My telephone number is
00-44- (0) 2476416654

Write to me at
27, Knoll Drive
Coventry

Mailing List
My mailing list is a priority notification for anyone who joins to have a chance to adopt a bear or other from my website. I also have a business page on Facebook where I show works in progress. There is a link to my Facebook page on the front page of my website

First Option offers
I do offer first option on selected bears to customers who would like to adopt a specific type of bear. In that case, I will offer such a bear to customers, in no specific order or to any timescale as I don't make bears in any structured system. In which case I would expect an answer either way,  within 24 hours maximum, and payment to follow immediately. I will give notice that a bear is being made several days prior and will send photographs of work in progress by email.  
 Layaway terms would never be available on such bears and if I do not hear within 24 hours on completion, I will offer the bear for open adoption and would not offer a further bear on a first option.    

Commissions
I do not accept commissions. All bears are individually made and are sold as such. I do not think it is fair to the person who bought a bear from me as an individual piece, for me to then replicate that bear. I get many requests to replicate the bears I have previously made but I cannot create a replica and I will not try. The very nature of the art and craft of making a teddy or indeed any other piece is that they are different from each other in some way and I like to think each one is unique. I do use my patterns repeatedly as it is just not practicable to re-draw the pattern each time,  but I do feel it would be unethical to copy a piece exactly when I have previously sold it as individually made.
Prices
Prices are as stated on the website and I do not offer discounts unless specified


Please refer to these terms before ordering a bear.
All bears are sold on a first come first served basis and are all for immediate adoption unless stated.
You may pay by all major credit cards, debit cards, by Paypal , by cleared cheque (UK customers only) , postal order ( UK only) or by Bank Transfer.If you wish to pay by cheque or bank transfer please get in touch with me prior to ordering. Bears will be posted once funds are cleared. Overseas customers may pay by PayPal or by bank transfer. Your bank will charge for bank tranfers but PayPal payments are not charged for. You do NOT need a PayPal account to pay by PayPal. NB: If you wish to pay by credit card you need to phone me on
00 44 (0)2476416654
I reserve the right of refusal and also the right to cancel any purchase should I see fit.
Until full payment is received the bear remains the property of Three O’clock Bears.

In accordance with UK Distance selling regulations you are entitled to cancel within 7 days of delivery of the item. A full refund is available subject to the item being returned undamaged in original condition within 7 days. 

 Exceptions to this are custom orders and layaway payments, bears bought at fairs on on eBay auctions. Refunds will be paid within 30 days.
Payment must be in POUNDS STERLING ONLY and payment in any other currency will not be accepted. If you pay by Paypal there is no charge for paying in pounds.

General Guidance
Images of colours and finishes of fabrics are not definitive and awareness of computer monitor resolution and settings differences must be taken into account. Your computer may not show the colours in a true light. While I do my best to represent the colours correctly I cannot guarantee that the colour will be true to that depicted by your computer.
Sizes are measured from the top of the head to the front of the foot and are measured not taking the ears into account. Sizes are approximate.
Payment
Bears will remain ‘Available’ until payment is received in full. With eBay items if payment or notification of forthcoming payment is not received within 3 working days I will cancel the transaction .
Bears will be posted when payments are cleared. Please do not ask to have bears posted to addresses other than the mailing address on the Paypal account as I cannot offer insurance when items are sent to alternative addresses.  
Payment can be made by PayPal, cash on collection from my home if you wish to do so, or by bank transfer. I will email the account details. If you wish to buy a bear on my site and wish to pay other than by paypal please email me or phone me ASAP so I can hold the bear for you.

Cancellation: In accordance with UK Distance selling regulations you are entitled to cancel within 7 days of delivery of the item. A full refund is available subject to the item being returned undamaged in original condition. Exceptions to this are custom orders ,layaway payments, eBay auctions and bears bought at fairs. Refunds will be paid within 30 days.
Layaway
Please note that I am not able to offer layaway terms at present. However I reserve the right to offer layaway on selected bears as and when I choose .If layaway is available on a specific bear it will be clearly labelled as such. For occasions when layaway is available the following arrangements are in place. These terms will always  be agreed in writing prior to confirmation of the agreement and will form a contract of intent to purchase by installments.
 For bears under £250 I only offer a two payment layaway option .  Layaway, when available, is payable in two or three equal payments , half/one third of the sum immediately upon ordering and the second half one month to the day later and if three payments are required the final payment is one month after that.  Layaway items must be paid for by Paypal / bank transfer only and must be paid on the due date. If you do not pay on the due date then layaway terms will not be offered on subsequent purchases. Once layaway terms are agreed the first payment must be received within one hour or the item will be offered for sale again. In agreeing to layaway terms you are agreeing to pay the installments on the agreed dates, failure to do so will render you ineligible for future layaway terms. Only one item is allowed to be on layaway at the same time. 
Shipping
Postage within the UK is included in the cost of bears unless stated in the description.  I aim to post the bears within 48 hours of receipt of payment. All postage is by Royal Mail Special Delivery unless stated.  This means that your bear will arrive within one day of posting if you are in the UK. Overseas delivery is by Royal Mail Airsure or International Signed for. In some instances courier services might be used. Overseas shipping is charged at cost with no charge for packing. All shipping includes insurance and is therefore marked at actual cost otherwise insurance is void. I will not undervalue the parcel to avoid duty payments for overseas customers under any circumstances. Any duty incurred is the responsibility of the customer.
Contact
Tel: 0044 (0) 24 76416654
Postal address : 27 Knoll Drive Coventry, CV35BU, England

NB: We do not store credit card details nor do we share customer details with any 3rd parties
Bears sold on this website are offered in accordance with the Consumer Protection Distance Selling Regulations 2000. These Terms and conditions do not affect your statutory rights.
01/04/20011